Our typical turn around time is 3-4 weeks, not including weekends and holidays. If you shipped your console to us then processing time doesn't start until AFTER we pick up your console from our mailbox. Please allow the processing time to pass before asking for an update on your order. Be aware that this turn around time isn’t concrete and could extend longer due to our workload and/or other factors outside of our control such as shipment/delivery delays for inventory.
Return shipping is calculated and charged upfront at checkout for a convenient way to just pay once and ship your console. This applies to international customers as well.
We ship worldwide except EU countries. Unfortunately with the new VAT policy we cannot ship there. If you live in the EU please visit our Etsy Store to place an order.
Etsy Store: Powr Up Gaming
Etsy handles international fees on their sellers behalf so this isn't a problem using their marketplace. If a product you want isn't listed on Etsy please send us a message and we will update our listings to accommodate you. International shipping is calculated at checkout and will vary in price based on location, size and weight of package.
Before shipping your console please include your order number in the package and pack your console well to ensure it arrives undamaged while in transit. We will not be held responsible for your console if its damaged during transit. When we receive your console we will test it to ensure it's full working condition before starting work on it. If we find there are any issues with your console we will contact you.
Ship your console only (no cables or controllers) to:
Powr Up Gaming
4501 New Bern Ave STE 130 - #280
Raleigh, NC 27610
If your tracking shows delivered, then your package has been delivered to our secure mailbox. There is no need to contact us to confirm delivery. We pick up orders from our mailbox on Fridays.
We thoroughly test all consoles for functionality before and after performing any service on our PreModded consoles and consoles sent to us for modification service. This includes any mods installed, video/audio, controller ports, memory cards, disc drives etc. Although we do our best to test everything, please be mindful that most of these consoles are 25+ years old and may be fragile, so things can happen after it leaves our shop.
If you require a service that isn't listed please contact us via the contact page for a quote.