Due to shop renovations and a large increase in orders, we have stopped taking orders until further notice. We will provide a turnaround time once shop renovations are completed. We apologize for any inconvenience and appreciate your patience during this time!
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Due to shop renovations and a large increase in orders, we have stopped taking orders until further notice. We will provide a turnaround time once shop renovations are completed. We apologize for any inconvenience and appreciate your patience during this time!
Cart 0

FAQ

Question Block

How do I know if your modifications will work?

We thoroughly test all consoles for functionality before and after performing any modifications. This includes any mods installed, video/audio, controller ports, memory cards, hard drives, disc drives etc. Although we do our best to test everything, please be mindful that most of these consoles are 25+ years old and may be fragile, so things can happen after it leaves our shop.

When will I receive my order?

Our typical turnaround time for our consoles and Send in Services is 4-6 weeks, not including weekends and holidays. Accessories will usually ship within a week. If you shipped your console to us then processing time doesn't start until AFTER we pick up your console from our mailbox. We pick up orders on Fridays. Please allow the processing time to pass before asking for an update on your order. Be aware that this turn around time isn’t concrete and could extend longer due to our workload and/or other factors outside of our control such as shipment/delivery delays.

Why is there a $25 charge for your Send in Services?

This charge is for complete functionality testing of your console such as audio/video, cartridge slot/disc reader, memory card/hard drive, controller ports and power/eject/reset buttons before we begin servicing your console.

Can you load games on my hard drive or SD Card?
We don't provide or load games on your storage device at all for any reason.

Do you do repairs?

Unfortunately, we do not offer repair services.

How much is return shipping for your Send in Services?

Return shipping is calculated and charged upfront at checkout for a convenient way to just pay once and ship your console. This applies to international customers as well.

Do you ship worldwide?

We ship worldwide.EU Countries will have to pay VAT fees upon delivery. If you live in the EU please visit our Etsy Store to place an order. International shipping is calculated at checkout and will vary in price based on location, size and weight of a package.

I just paid for one of your services, where do I ship my console?

Include your order number in the package and pack your console well to ensure it arrives undamaged while in transit. We will not be held responsible for your console if it's damaged during transit. Please make sure it is in fully working condition before shipping. We will not perform any modifications on any consoles needing repairs. If we receive your console in non-working condition, we will refund you for the services requested minus the $24.99 service charge and shipping.

Ship your console (no cables or controllers) to:
PowrUp Gaming
4501 New Bern Ave STE 130 - #280
Raleigh, NC 27610

Can I ship my console in the original box?
Please do not include your original box as this requires much larger packages and we don't have the space to keep large packages. Our return shipping charges are calculated based on the size and weight of the console ONLY packed. If you ship us a larger and heavier package, you will be billed additional shipping.

I shipped my console to you guys, did you receive it?

We will notify you by email when we receive your console. We typically pick up our packages from our secure mailbox on Fridays. If your console shows delivered any time before/after a Friday, please wait until the following Friday to receive a notification from us. 

I want a mod service that's not listed on your website

If you require a service that isn't listed please contact us via the contact page for a quote.