FAQ

Question Block
When will I receive my order?

Our typical turnaround time for our consoles and Send in Services is 4-6 weeks, not including weekends and holidays. Accessories will usually ship within a week. If you shipped your console to us then processing time doesn't start until AFTER we pick up your console from our mailbox. We pick up orders on Fridays. Please allow the processing time to pass before asking for an update on your order. Be aware that this turn around time isn’t concrete and could extend longer due to our workload and/or other factors outside of our control such as shipment/delivery delays.

Why is there a $25 charge for your Send in Services?

This charge is for complete functionality testing of your console such as audio/video, cartridge slot/disc reader, memory card/hard drive, controller ports and power/eject/reset buttons before we begin servicing your console.

Do you do repairs?

Unfortunately, we do not offer repair services.

How much is return shipping for your Send in Services?

Return shipping is calculated and charged upfront at checkout for a convenient way to just pay once and ship your console. This applies to international customers as well.

Do you ship worldwide?

We ship worldwide except EU countries. Unfortunately, with the new VAT policy we cannot ship there. If you live in the EU please visit our Etsy Store to place an order.

Etsy Store: PowrUp Gaming

Etsy handles international fees on their sellers behalf so this isn't a problem using their marketplace. If a product you want isn't listed on Etsy please send us a message and we will update our listings to accommodate you. International shipping is calculated at checkout and will vary in price based on location, size and weight of package.

I just paid for one of your services, where do I ship my console?

Include your order number in the package and pack your console well to ensure it arrives undamaged while in transit. We will not be held responsible for your console if its damaged during transit. Please make sure it is in fully working condition before shipping. We will not perform any modifications on any consoles needing repairs. If we receive your console in non working condition, we will refund you for the services requested minus the $24.99 service charge and shipping.

Ship your console only (no cables or controllers) to:
Powr Up Gaming
4501 New Bern Ave STE 130 - #280
Raleigh, NC 27610

I shipped my console to you guys, did you receive it?

If your tracking shows delivered, then your package has been delivered to our secure mailbox. There is no need to contact us to confirm delivery. We pick up orders from our mailbox on Fridays. 

How do I know if your modifications will work?

We thoroughly test all consoles for functionality before and after performing any modifications. This includes any mods installed, video/audio, controller ports, memory cards, hard drives, disc drives etc. Although we do our best to test everything, please be mindful that most of these consoles are 25+ years old and may be fragile, so things can happen after it leaves our shop.

I want a mod service that's not listed on your website

If you require a service that isn't listed please contact us via the contact page for a quote.