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FAQ

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When will I receive my order?

Our standard turnaround time for modification services is approximately 3–4 weeks, excluding weekends and holidays. Please note this is an estimate and may be extended depending on workload or external factors such as shipping delays. Accessories typically ship within one week.
If you are sending in a console, processing time begins after our weekly mailbox pickup on Fridays. Please allow the full processing time to pass before requesting an update on your order.

I just paid for one of your services -- where do I ship my console? 

Please ship only your console (no cables or controllers). Include a note with your order number inside the package, and package your console securely to prevent damage during transit.
We are not responsible for damage incurred during shipping. Your console must be in fully working condition prior to shipment. We do not perform modifications on non-functional units.
If a console arrives in non-working condition, your payment will be refunded minus a $24.99 service fee and return shipping costs.

Ship your console to:
PowrUp Gaming
4501 New Bern Ave STE 130 Box: 280
Raleigh, NC 27610

I shipped my console. How will I know it was received?

We pick up packages from our secure mailbox once a week on Fridays. Once we pick up your package we will email you to confirm receipt of your package. 
If your tracking shows as “delivered” before or after a Friday, please wait until the following Friday for your confirmation email. 

Do you ship internationally?

Yes, we ship worldwide.
Please note: EU customers may be subject to VAT or import fees upon delivery.
International shipping costs are calculated at checkout and vary based on location, package size, and weight.

How much is return shipping for your Send in Services?

Return shipping is calculated and charged at checkout. This includes international orders and ensures you only pay once for both directions of shipping.

Can I ship my console in it's original box?

We strongly discourage shipping in original boxes, as they require larger packaging and we do not have space to store them.
If you choose to include the original box, you may be billed for additional shipping fees due to increased size and weight.

Do you offer a warranty?

Yes, we offer a 90-day warranty on all consoles and modification services. The warranty period begins on the delivery date.

I’m looking for a modification that isn’t listed—can you still help?

Possibly! Please reach out to us through the Contact page with the details of your request, and we’ll provide a quote if the service is available.

Do you offer repairs?

No, we do not offer repair services at this time.

Can you load games on my hard drive or SD Card?

No. We do not provide or load games onto consoles or storage devices for any reason.

Why is there a $25 charge for your Send in Services?

This fee covers the complete disassembly and reassembly of your console as well as functionality testing before and after servicing.
We test the following components:

  • Audio/Video output

  • Cartridge slot or disc drive

  • Memory card or hard drive recognition

  • Controller ports

  • Power, eject, and reset buttons